IVR / CTI

Interactive Voice Response (IVR) and Computer Telephony Integration (CTI) are importantand necessary for any company that uses telephony in large scales. Long waiting periodsin the telephone line can easily be avoided with interactive systems, that take careof the caller when all call center employees are busy. Telephony servers can trigger calls when alarms occur, new messages arrive or otherimportant events happen. Payment for small amounts in the internet (micropayment) can be processed via telephonyservers.This list can be extended very far - it is obvious, telephony servers are essential! Automated telephony agents save your company money! The investment amortizes within few months!

ELeX can be your partner in CTI-/IVR-solutions. After years of experience in this field, ELeX is a competent solution provider building small and medium scale telephony applications. Based on the middleware VoxPort, ELeX develops all kinds of applicationsusing the telephone as an interface to the user. Ordering systems, call distribution or alarm systems, micropayment solutions - you need a solution, we provide it!

Test our IVR demos! More information can be found in the demos section.